Help your dog stay cool and comfortable during hot days with our Self-Cooling Dog Bed . Designed to release cold naturally without electricity or ice, this bed offers immediate and long-lasting relief.
Its cool surface reduces heat stress and promotes comfortable rest in the summer. Made with durable and safe materials, it's ideal for dogs of all sizes and easy to clean.
Main features:
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Self-cooling technology without the need for energy or ice
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Cool surface that reduces body temperature
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Durable, safe and easy to clean material
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Perfect for dogs of all sizes
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Ideal for use at home, in the garden or outdoors
Keep your dog cool and happy this summer with our self-cooling dog bed, the perfect solution to the heat.
We're Here to Help You in Royalcan! ✉️📞
At Royalcan , we value your opinion and are committed to providing you with the best service possible. If you have any questions, need assistance with an order, or simply want to share your pet's joy, please don't hesitate to contact us.
Our customer service team is ready to listen to you and answer your questions quickly and efficiently.
You can contact us in the following ways:
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By Email:
- Send us your questions to: jordingolingo@gmail.com
- Send us your questions to: jordingolingo@gmail.com
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By Phone:
- Call us at: +34 642692862
- Telephone Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (CET)
Here's a clear and concise draft of Royalcan's shipping policy:
Royalcan Shipping Policy 🚚📦
At Royalcan , we strive to ensure you receive your orders quickly and safely. Below, we've detailed our shipping policy so you have all the information you need.
Delivery Times
- Orders in mainland Spain: The estimated delivery time is 6 business days (Monday to Friday, excluding holidays) from the date your order is shipped.
- Orders to the Balearic Islands: The estimated delivery time is 8 business days .
- Orders to the Canary Islands, Ceuta, and Melilla: The estimated delivery time is 9 business days . Please note that for these destinations, customs fees or local taxes may apply, which will be charged to the customer upon delivery.
Note: Delivery times are estimates and may vary due to exceptional circumstances (holidays, transport strikes, adverse weather conditions, etc.).
Shipping costs will be automatically calculated and displayed in your shopping cart before you checkout.
Shipping Process
- Order Confirmation: Once you make your purchase, you will receive a confirmation email with your order details.
- Shipping Preparation: Our team will prepare your order with the utmost care. This process may take up to 48 business hours.
- Shipping Confirmation and Tracking: When your order is shipped from our warehouse, you'll receive a second email with a tracking number and a link so you can monitor the status of your shipment in real time through the carrier's website.
- Delivery: The carrier will deliver to the address indicated in your order. If you are not present, they will attempt a second delivery or leave a notice with instructions for collection at a nearby location.
Important Considerations
- Please ensure your shipping address is correct and complete to avoid delivery delays or issues.
- We do not ship to PO boxes.
Royalcan Return Policy 🔄💖
At Royalcan , our priority is your pet's satisfaction and yours. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent return policy.
General Return Conditions
- Return Period: You have 14 calendar days from the date you receive your order to request a return.
- Product Condition: For a return to be accepted, the product must be in perfect condition, unused, with all tags attached, and in its original packaging (including accessories, manuals, etc.). Returns will not be accepted for products that show signs of use, damage, or are not in their original condition.
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Exceptions: For hygiene and safety reasons, returns are not accepted for:
- Pet food or treats once opened.
- Personal hygiene products (shampoos, brushes, etc.) once used or with the seal broken.
- Customized products.
Return Process
- Note: To begin the return process, please email us at Jordingolingo@gmail.com with your order number and the items you wish to return. We will respond within [number] hours with detailed instructions.
- Shipping Preparation: Once your return has been approved, you must package the product securely to prevent damage during shipping. Include a copy of the invoice or packing slip inside the package.
- Product Shipping: Return shipping costs will be borne by the customer , unless the return is due to a manufacturing defect or an error on our part. We will provide you with the address to which you should send the package.
- Refund: Once we receive the product and verify that it meets the return conditions, we will proceed to Refund of the product amount using the same payment method you used for the purchase. The refund will be issued within 15 business days.